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Refunds and cancellation

Last updated November 1, 2026

Try it first

Every entity starts with a free trial. Nothing is charged until you choose a plan.

Cancel anytime

Email support@dyob.io from the address on your account and we'll cancel it the same business day. No calls or forms needed. Your plan keeps working through the period you've already paid for, and then it doesn't renew.

Your books after you cancel

Your books stay yours. When your paid period ends, they become read-only: you can still open, print and export everything, but you can't add or change entries until you choose a plan again. Desktop books still open read-only after you cancel.

What's refunded

  • Monthly plans: no refunds for part of a month. Cancel before your renewal date and you won't be charged again.
  • Yearly plans: a full refund if you ask within 30 days of the yearly charge. After that, the plan runs to the end of the year and doesn't renew.
  • Desktop licenses: a full refund if you ask within 30 days of buying. The license stops working when it's refunded.
  • Mistakes: a duplicate charge, or a charge after you canceled, is always refunded in full.

How to ask

Email support@dyob.io from the address on your account, and tell us which entity it's for. Refunds go back to the card you paid with, usually within 5 to 10 business days of our approving them.

Founding Member price

Your Founding Member price lasts as long as you keep your subscription. If you cancel and come back later, the regular price applies.